Student Services

• To evaluate the quality of customer service: counseling accessibility, online appointment system, counseling appointments and Quick Questions by Fall 2020.

• Improve student access to online counseling by piloting Cranium Cafe (CF) by Spring 2020.

• Collaborate with IR on a self study of the impact of counseling to student retention, persistence & success.

Ed Plan Counseling

Students will understand and identify the required courses needed to meet their educational goals.

Personal Counseling

Students will apply intervention strategies meant to address personal  issues - Students will leave appointment feeling their needs were addressed

Career Counseling

• Students will identify career options related to their educational goal by utilizing career resources and exploration tools.

• Students will understand the connection between major/course selection and career goals.

Transfer Counseling

Students will be able to identify courses and transfer requirements for their selected school(s) and major(s).

• The counseling department will contact summer 2023 enrollment days participants twice each quarter during the 2023-24 academic year. This communication will include upcoming registration dates/deadlines, reminders to make a counseling appointment, and a list of basic needs/tutoring/foothill connect resources.​

• The counseling department will increase general counseling appointments with Pacific Islander, Native American, Filipinx, and Black students by 10% (per group) by the end of the 2023-24 academic year by incorporating proactive counseling practices.​

• The counseling department will provide an allied health program-focused educational plan workshop each quarter during the 2023-24 academic year. 

Mutual Responsibility Agreement:

Upon completion of the intake process, students understand mutual responsibility and fulfill requirements expected on a quarterly basis.

CNSL 275:

EOPS students who take CNSL 275 will be better prepared to succeed in college and will persist better than EOPS students who have not yet taken the course yet.

1. Demonstrate the intended level of involvement and commitment to EOPS responsibility.
2. Demonstrate an understanding of all the EOPS services and their procedures.

Summer College Readiness Program:

Students who participate in SCR will be inspired to enroll fully matriculate for the fall quarter.

Tutorial Services:

Students will initiate tutorial resources as needed to succeed in class process.

Referral Services:

Students will demonstrate that they know how to access to various academic support services including

• Lab, printing
• Loan programs (laptop, calculator)
• Obtain textbooks
• Make counseling appointments
• Tutoring request

Book Service Process:

Students will know how to engage in the book service seamlessly and receive books in a timely manner as a result.

CARE

CARE students will understand how to stay in compliance with county and how to continue to be eligible in EOPS.

Counseling:

• Have an increased knowledge of the level of importance of routinely maintaining and following their educational plan.
• Have a satisfactory understanding of graduation requirements and/or transfer requirements.
• Have a fair understanding of the college registration policies, specifically as they relate to holds, probation status and prerequisites.

Intake:

Upon completion of the EOPS Intake process, participants will:

• Feel welcomed and supported by the program.
• Know how to schedule a required EOPS counseling appointment virtually and in-person.
• Know the steps to access their required textbooks funded by the program.

1. The Office of Retention Services will increase the number of first-time appointments with referred students by 15% by June 30, 2024 through increased communication and follow-up with instructors​
2. Students who received a Foothill Connect tracking item (flag, referral, kudos) and have been contacted by the Office of Retention Services will be able to stay in their class to completion when compared with the general student population by June 30, 2024​
3. Increase utilization of Foothill Connect by faculty and students by 10% through increased marketing efforts and workshops by June 30, 2024.

coming soon...

1. Conduct three cross-training by April 16, 2024, on relative topics for A&R to learn more about another student service.

2. Increase the number of students who complete the survey by 10% by updating language and requesting completion at the front counter by June 30, 2024

3. Update the staff user manual with the latest updates that cover registration, Parchment, etc, by June 30, 2024.

Application:

Students will demonstrate an understanding of how to complete & submit online application.

Repeating a Course:

Students will know how to complete the 3rd Attempt Release Form, understand that it’s the final attempt and know how to file a petition.

Auditing a Class:

Students will demonstrate an understanding of the process, timeline, and forms that must be completed to audit a class.

Parking Permits:

Students will know how and where to purchase a parking permit. Refund Deadline Process: Students will understand when and how they can qualify for a refund and know the procedure to follow.

Pass/No Pass Grading:

Students will understand the policies and process for how to request a pass/no pass grade.

Enrollment Verification:

Students will understand the process, form and timeline for obtaining enrollment verification.

Ordering Transcripts:

Students will know how to navigate our transcripts website and/or my portal to easily request transcripts.

Petitions/Academic Policies:

Students will understand when, how and what is needed to complete the correct petition timely. As a result, the number of incorrect petitions will drop.

What are the service area outcomes/strategic objectives for the coming year?

1. By Fall 2024, the FA department will implement quicker response times to decrease waiting times by 10% through email, phone calls, virtual front desk, and front desk.
2. By Spring 2025, the FA department will increase FA in-reach and outreach by using marketing materials to increase financial aid literacy among current incoming students.
3. By Fall 2024, the FA department will decrease the number of confused students by 8% by updating the FA website to encourage students to self-educate using FA online resources.
4. By June 30, 2024, increase the FAFSA and Dream-Act completion rate among new incoming students by 10% by implementing FAFSA workshops, one-on-one assistance, and online resources.

Disbursement Process:

Students will understand when, how, and on what basis they will receive their financial aid and, as a result, the number of visits/calls/emails on these issues will decline.

Access to Scholarships:

Students will understand how to maximize their financial resources through scholarships and more of them will access our scholarship system as a result.

Financial Literacy:

Students will expand their understanding of financial literacy and real-world financial skills.

FAFSA/CADAA Access & Completion:

Students will know how to access the FAFSA and understand what steps are needed to complete it and # of FAFSA’s completed will increase.

Variety of Financial Options:

Students will understand the wide variety of financial options available to them.

1. Attend (5) instructional department meetings to inform faculty about the DRC services & policies by June 30, 2024.​

2. Create an inclusive and accessible environment for students.

3. Update/Strategically organize the DRC webpage. To ensure website communication FAQs are clearly understood/updated.

• 50% of DRC students who have adjustment recommendations will request academic adjustments through ClockWork for their classes when needed.
• 5% increase from the previous year in the percentage of students successfully notifying their instructors of their accommodation.

1. Pilot outreach process for prospective students by end of spring 2024​.

2. Have at least three (3) VRC programs per quarter with at least 10 student veterans in attendance at each.

3. Create survey to evaluate VRC & counseling services​.

• Increase outreach efforts to result in a 10% increase of student veterans accessing VRC services
• Develop a plan to increase service connected students accessing VRC services by mid-fall 2023

1. Decrease the number of reported academic integrity violations by 10% within the academic year, by providing student videos and outreach resources. 
2. Increase awareness and satisfaction of the college judicial process among students by implementing educational initiatives, with the goal of establishing baseline data through the measurement of workshop participation and satisfaction scores based on surveys by the end of the academic year.
3. Implement a restorative justice program to reduce recidivism rates by 10% among students involved in minor offenses over the next academic year. 

coming soon...

1. By June 30, 2024, 100 Foothill’s Socially, Culturally, and Economically Diverse (SCED) students will access and utilize the BIPOC Multicultural Center though student outreach, social media, student check-in, student surveys, workshops, events, and one on one counseling sessions. 

2. By June 30, 2024, we plan to host 10 workshops, speakers, or events for students of color to increase cultural and global competency and mental health awareness.   

3. By June 30, 2024, partner with five student clubs and five student focused departments (ex. SLI) on campus to create opportunities for SCED students to connect with each other and organizations on campus to promote understanding and cooperation among diverse groups.   

coming soon...

• By June 30, 2024, we will increase the number of students receiving services by 100.  

• By June 30, 2024, we will increase awareness of available services by 5% through outreach and marketing.  

• Conduct satisfaction surveys every quarter to find out what is working and what is not and increase survey participation by 100 more students. 

coming soon...

• Increase the promotion of online mental health resources this academic year with weekly posts on social media and canvas with 12 weekly social media posts and 3 canvas posts containing easily accessible information to support student mental health.

• Foster a culture of mental health support within the college community by organizing mental health awareness campaigns and hosting at least three campus-wide mental health events per academic year in collaboration with student organizations, faculty, and community partners.

• Ensure that students have a positive experience with the Mental Health & Wellness Center by maintaining student satisfaction with mental health services satisfaction rating of at least 85%, selecting “Very Satisfied” or “Satisfied” within this academic year by consistently gathering feedback and actively addressing concerns.

Identification of stressors: Students will identify and manage stressors which negatively impact their academic performance. Identification of stressors lead to more self-efficacious and help-seeking behaviors.

Sense of belonging: Students will describe ways in which Foothill provides a positive campus climate (e.g. sense of belonging).

Stigma Reduction: Students will report decreased levels of stigma on mental health related issues.