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Student Services

Student Services Organizational Charts

Student Services Senior Leadership

The Student Support Services division regularly identifies and assesses learning support outcomes for our student population. We aim to provide appropriate student support services and programs to achieve those outcomes. Our division has developed mission statements for each area that align with the college-wide mission. Outlined below are each Student Support Services departments' mission statements, Service Area Outcomes, and Student Learning Outcomes.

Organizational Chart

Counseling Division

Organizational Chart

Faculty Chart

Counseling Center

Counseling Mission Statement

The mission of the Foothill College Counseling Division is to empower students in their educational journey by building upon their diverse strengths. We advocate on behalf of learners to overcome institutional barriers while providing academic, career, transfer, personal counseling and instruction. We celebrate the worth and dignity of each individual as they positively contribute to their communities and global society.

Service Area Outcomes

  • To evaluate the quality of customer service: counseling accessibility, online appointment system, counseling appointments and Quick Questions by Fall 2020.

  • Improve student access to online counseling by piloting Cranium Cafe (CF) by Spring 2020.

  • Collaborate with IR on a self study of the impact of counseling to student retention, persistence & success.

Student Learning Outcomes

Ed Plan Counseling

Students will understand and identify the required courses needed to meet their educational goals.

Personal Counseling

Students will apply intervention strategies meant to address personal  issues - Students will leave appointment feeling their needs were addressed

Career Counseling

      • Students will identify career options related to their educational goal by utilizing career resources and exploration tools.

      • Students will understand the connection between major/course selection and career goals.

Transfer Counseling

Students will be able to identify courses and transfer requirements for their selected school(s) and major(s).


E.O.P.S. Mission Statement

Driven by a legacy of equity and social justice, we provide a personalized connection for our students so they have the navigational capital to achieve academic success. We enhance the student experience by offering solution-based practices. We provide over and above services aimed to encourage, support, and empower students from entry to completion.

Service Area Outcomes

  • Create paperless systems to measure student compliance, access files, documents and policy by Fall 2020.
  • Maintain a success rate of 5% or greater average in Certificate, AA Degrees and transfers when comparing EOPS participants to non participants at Foothill College annually.
  • Build a community: Ensure that at least 95% of EOPS participants feel a sense of community as a result of participating in our program.
  • Create a procedure and operating manual by Summer 2020.
  • Minimize Attrition: Lose less than 5% of new and continuing participants from quarter to quarter.

Student Learning Outcomes

Mutual Responsibility Agreement:

Upon completion of the intake process, students understand mutual responsibility and fulfill requirements expected on a quarterly basis.

CNSL 275:

EOPS students who take CNSL 275 will be better prepared to succeed in college and will persist better than EOPS students who have not yet taken the course yet.

  1. Demonstrate the intended level of involvement and commitment to EOPS responsibility.
  2. Demonstrate an understanding of all the EOPS services and their procedures.

Summer College Readiness Program:

Students who participate in SCR will be inspired to enroll fully matriculate for the fall quarter.

Tutorial Services:

Students will initiate tutorial resources as needed to succeed in class process.

Referral Services:

Students will demonstrate that they know how to access to various academic support services including

  • Lab, printing
  • Loan programs (laptop, calculator)
  • Obtain textbooks
  • Make counseling appointments
  • Tutoring request

Book Service Process:

Students will know how to engage in the book service seamlessly and receive books in a timely manner as a result.


CARE students will understand how to stay in compliance with county and how to continue to be eligible in EOPS.


  • Have an increased knowledge of the level of importance of routinely maintaining and following their educational plan.
  • Have a satisfactory understanding of graduation requirements and/or transfer requirements.
  • Have a fair understanding of the college registration policies, specifically as they relate to holds, probation status and prerequisites.


Upon completion of the EOPS Intake process, participants will:

  • Feel welcomed and supported by the program.
  • Know how to schedule a required EOPS counseling appointment virtually and in-person.
  • Know the steps to access their required textbooks funded by the program.

Enrollment Services

Organization Chart

Admissions & Records

Admissions & Records Mission Statement

We are committed to providing high-quality services to support students in achieving their educational and career goals. By applying advanced technology, we effectively guide students through the application and registration processes while adhering to Title V and Education Code standards. We promote an equitable learning environment for the diverse community of students, faculty, and staff in which we serve.

Service Area Outcomes

What are the service area outcomes/strategic objectives for the coming year?

  1. To evaluate A&R’s ability to provide college-wide information to students by Fall of 2020.
  2. To better inform faculty and staff of A&R policies and procedures by Fall 2020.
  3. To create 18 workflow documents for all the major A&R policies and procedures by Spring 2021.
  4. To conduct an analysis of students who complete the 5 step enrollment process (all students, race, first gen, gender) and create an action plan by Fall 2020.
  5. To improve student response time by Fall 2020.
  6. To apply improved technology for better processing of student and faculty forms by Spring 2021.
  7. To ensure website/communication (email/FAQ) are clearly understood by students by Fall 2020.
  8. To better inform staff of Title 5, California Education Code and Admissions and Records Policies and Procedures by Fall 2020.

Student Learning Outcomes


Students will demonstrate an understanding of how to complete & submit online application.

Repeating a Course:

Students will know how to complete the 3rd Attempt Release Form, understand that it’s the final attempt and know how to file a petition.

Auditing a Class:

Students will demonstrate an understanding of the process, timeline, and forms that must be completed to audit a class.

Parking Permits:

Students will know how and where to purchase a parking permit. Refund Deadline Process: Students will understand when and how they can qualify for a refund and know the procedure to follow.

Pass/No Pass Grading:

Students will understand the policies and process for how to request a pass/no pass grade.

Enrollment Verification:

Students will understand the process, form and timeline for obtaining enrollment verification.

Ordering Transcripts:

Students will know how to navigate our transcripts website and/or my portal to easily request transcripts.

Petitions/Academic Policies:

Students will understand when, how and what is needed to complete the correct petition timely. As a result, the number of incorrect petitions will drop.

Financial Aid

Financial Aid Mission Statement

We provide an equitable, sensitive, and confidential environment to teach students how to maximize their educational financial resources. We make a conscious effort to reach out to our diverse student body to offer: 

  • high-quality financial aid assistance
  • support in removing financial barriers
  • accurate and timely delivery of services in a caring manner

Service Area Outcomes

What are the service area outcomes/strategic objectives for the coming year?

  1. To evaluate the quality of customer service across the entire student aid life cycle by Fall of 2020.
  2. To ensure our website and distributed materials (including ppts, mass email communication messages) are clearly understood by students at all phases of the student aid life cycle by Fall of 2020.
  3. Increase by 10% outreach and awareness efforts to support aid recipients and their families in making sound financial decisions by Spring 2020.
  4. To effectively and efficiently administer services to an increased number of students who receive financial support by Fall 2020.
  5. To evaluate any equity gaps in services & creating an outreach plan to reach out to disproportionately affected groups by Summer 2020.

Student Learning Outcomes

Disbursement Process:

Students will understand when, how, and on what basis they will receive their financial aid and, as a result, the number of visits/calls/emails on these issues will decline.

Access to Scholarships:

Students will understand how to maximize their financial resources through scholarships and more of them will access our scholarship system as a result.

Financial Literacy:

Students will expand their understanding of financial literacy and real-world financial skills.

FAFSA/CADAA Access & Completion:

Students will know how to access the FAFSA and understand what steps are needed to complete it and # of FAFSA’s completed will increase.

Variety of Financial Options:

Students will understand the wide variety of financial options available to them.

Disabled Student Services & Veterans Services


Organizational Chart


Disability Resource Center

Disability Resource Center Mission Statement

We are committed to creating a safe, equitable, and supportive environment for students with disabilities.  We aim to create a campus climate in which diverse learners are respected, universal design is prioritized, and academic adjustments are implemented.

Service Area Outcomes

  • As a result of the DRC intake, students will be able to choose necessary standard academic adjustments to have a more equitable learning experience.
  • Students will utilize disability related accommodations and services.

Student Learning Outcomes

  • 50% of DRC students who have adjustment recommendations will request academic adjustments through ClockWork for their classes when needed.
  • 5% increase from the previous year in the percentage of students successfully notifying their instructors of their accommodation.

Veterans Resource Center

Veterans Resource Center Mission Statement

We create a supportive environment that enables the success of our veterans through academics, wellness, and camaraderie. We provide support services for student veterans, military service members, and/or their dependents. We are committed to supporting our students in achieving academic success, professional growth, and meaningful employment.

Service Area Outcomes

  • Student veterans who use the VRC will be more likely to demonstrate successful college skills
  • Students will develop their understanding of transfer, education plans and will be able to demonstrate their knowledge of how to access, register, and enroll in courses

Student Learning Outcomes

  • Increase outreach efforts to result in a 10% increase of student veterans accessing VRC services
  • Develop a plan to increase service connected students accessing VRC services by mid-fall 2023

Student Affairs & Activities


Organizational Chart

Student Affairs & Activities

Student Affairs & Activities Mission Statement

We passionately and purposefully educate, engage, and empower students inside and outside the classroom with the intent of cultivating leadership and inspiring civic engagement. We diligently protect the rights of our students and guide them with sincerity, compassion, and mentorship.

Service Area Outcomes

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Student Learning Outcomes

Food Pantry:

  • Students will learn what free food items are available to address their food insecurity needs.
  • As a result of filling out the one-time registration form, all students who participate in the Food Pantry program will be able to learn that all decisions being made are with the students in mind, as a result of data collected from the one-time registration form.

Smart Shop (Welcome Center):

Students will learn how to obtain & use an OwlCard and its associated benefits. Students will learn how to obtain & use a VTA SmartPass Clipper card.

Student Ambassadors:

  • Current students will understand how to access and navigate five student services areas (Financial Aid, Psych Services, Admissions & Enrollment) to meet their needs and help them succeed at Foothill College. (Students)
  • Students will gain professional and service leadership experience. (Ambassadors)
  • Students will develop a comprehensive set of practical skills and tools to rely on through leadership practice. Such skills and tools include time management, meeting management, group dynamics, and team building.( Ambassadors)

Grievance Process:

Reporting party and responding party will understand the formal and informal processes established by Administrative Procedure 4640 for addressing Title IX complaints, including their student rights, and investigation procedures.

Student Rights and Due Process:

Students will understand, based on Administrative Policy 5510 (Student Code of Conduct) the conduct process, their due process rights, and conduct hearing procedures.

Referrals/Wellness Checks:

Students believed to be in emotional distress and in need of support will learn what resources are available at Foothill to address their specific needs.

Student Accounts:

Students learn how to develop, manage, and present annual budget.

Student Leadership Development / Student Activities:

  • Students will gain the core skills and values needed for the development of leadership skills including communication, decision making, event coordination, governance alternatives and being an effective member of a team.
  • Students will learn how they can effectively impact the campus and surrounding community and prepare for future civic responsibility using their unique leadership strengths.

Mental Health & Wellness Center

Mental Health & Wellness Center Mission Statement

The Mental Health & Wellness Center offers psychological services and personal counseling to all students in a confidential, non-judgmental space to receive support from licensed professionals to promote wellness, success, and hope.

Service Area Outcomes

  • To maintain an 80% or higher satisfaction rate of high-quality individual mental health services by Spring 2021.
  • During hours of operation, immediate response to 95% of student crisis by Spring 2021.
  • To increase student access to mental health services to by least one activity per month by Fall 2020.
  • To increase awareness of suicide prevention strategies by at least three activities by Fall 2021.
  • To implement a mental health wellness survey to assess the state of mental health on campus.

Student Learning Outcomes

Identification of stressors: Students will identify and manage stressors which negatively impact their academic performance. Identification of stressors lead to more self-efficacious and help-seeking behaviors.

Sense of belonging: Students will describe ways in which Foothill provides a positive campus climate (e.g. sense of belonging).

Stigma Reduction: Students will report decreased levels of stigma on mental health related issues.