Frequently Asked Questions (Faculty)

  1. How do I get started teaching online at Foothill College?

    First, review information about how to Get Started as a New Online Instructor. Next, complete Canvas Certification training. Then, coordinate with your Division dean about scheduling your first online course. Finally, submit a request to get your live Canvas course site set up.

    Each quarter, new live sites are set up in coordination with faculty, Online Learning Dean Judy Baker, and the Canvas Project Staff. Details are provided at Course Site Request Process.

  2. What are some of the advantages and disadvantages of allowing students enrolled in several sections to login in to the same live Canvas course site?

    The major advantages are that the instructor only has to login to one course site for all courses and he/she only needs to make changes to one course site rather than multiple.

    The major disadvantage is that it may be confusing for students if some are in an on campus course section and others are in a fully online course section because the number and type of assignments/tests/discussion may be different.

  3. How can I see my Canvas courses on the dashboard?

    If you would like to add a course to the dashboard, you must go to the list of courses and click on the star. See illustrated instructions in the tab Where's my course?.

  4. How do I publish my Canvas course site?

    When you receive your new site it will be set up as UNPUBLISHED. This means that students will NOT be able to login to these live Canvas course sites until you Publish your site.

    How do I publish a Canvas course?

  5. How do I monitor student activity and participation in Canvas?

    NOTE: analytics does not measure student activity when students access your course site using mobile devices.

  6. Is there a Canvas orientation for students?

    Canvas Orientation sessions are held for students on the Tuesday and Wednesday of the first week of every quarter. To learn more visit the on campus orientation page.

  7. Is there a Welcome Message template I can use for my students?

    You are encouraged to send a Welcome message to your enrolled students BEFORE each quarter starts. Feel free to customize our Welcome Message template.

  8. What should I do if I have problems using Canvas?

    If you experience any problems or technical difficulties using Canvas, try troubleshooting.

  9. How do I use the campus wireless connection to the Internet?

    The Foothill College wireless network segment provides wireless network service to those who have a relationship with the District. Anyone with a Student ID or Employee ID has the ability to use this wireless network. Use the PIN number for the password. More details are available at ETS.

  10. What if I want my online students to take a proctored test but they don't live near Foothill College?

    If a student does not live in the Bay Area and needs proctored testing, check the following site for the location of an assessment center nearby: For more details, see Testing Services.

  11. What should I do if I have problems with MyPortal?

    First, check the Quick Start pdf. Next, look over the MyPortal Guides.

    If that doesn't help, please submit a Ticket to the Call Center that details the problem you are experiencing. For best results, get a screen capture (click on Print Screen button and paste to a document) of any error message that you see and send it to the Call Center.

    To report technical problems with MyPortal, submit a Technical Problem Report Form.

  12. How can I submit forms for Grade Change, Incompletes, Late Add/Reinstate, and EOPS Progress Report?

    Follow the instructions posted at Online Forms.

  13. Where can I find out more about the resources offered in MyPortal?

    Look through the Faculty Tab FAQ for MyPortal pdf and step through training files provided by Educational Technology Services (ETS).

Last Updated July 06, 2017
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